Results of the 5th Annual DG Confidence Outlook: strengths, weaknesses and tremendous resilience

The COVID-19 pandemic has greatly impacted the global dangerous goods supply chain. Yet even as the industry has shown tremendous resilience, this crisis has shed light on weaknesses related to DG organizations’ ability to keep shipments safe and compliant, and the need for further investment in DG training, technology and infrastructure.

The 5th annual DG Confidence Outlook explores these strengths and weaknesses. Labelmaster, IATA and HCB surveyed 258 DG pros around the globe to gain insight into the impact of the pandemic on their organizations, and changes they believe their hazmat management operations need moving forward.

Key Findings from the Report

The survey (conducted between June 1 and June 19, 2020) found that DG organizations experienced a range of challenges as a result of the pandemic—both in keeping goods moving, as well keeping teams up-to-date and trained on new and existing compliance rules. According to the survey:

  • The top supply chain management challenges were receiving goods on time (82%), receiving complete and timely information from partners (75%) and lack of carrier availability (73%)
  • The top challenges directly related to DG management were re-certification of employees (69%), training employees on regulations (68%) and changes in rules related to the pandemic (57%).

Working towards a new normal for more effective DG supply chain

46% of survey respondents predicted their operations wouldn’t return to normal until at least 2021—if ever. But with COVID-19 shining a spotlight on critical gaps in Dangerous Goods management, there’s a new normal coming, focused on improved remote training, upgraded technology and more effective data communication.

As they look to move forward in this new normal, senior leadership must recognize the critical role DG management plays in maintaining a smooth, resilient and compliant supply chain. The most forward-thinking organizations realize hazmat compliance can actually be a competitive advantage that drives revenue, reduces risk and enables better customer service.

That’s why organizations must invest in the technology, training and infrastructure Dangerous Goods pros need to manage DG effectively and efficiently.

Ready to build your own new normal? Call us at 800.621.5808 to get started!

Click here to see the infographic showcasing the results from the 2020 DG Confidence Outlook.


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