Supply Chain Moves: Week of February 1st, 2021

Labelmaster Supply Chain Moves


Brought to you by: Labelmaster Software

Week of February 1st, 2021

Linking technology news with Dangerous Goods compliance

As companies continue to adapt to the changing supply chain landscape, many are turning to innovative technologies, new processes and other value-added services to help keep pace.

To help companies keep a pulse on technology trends impacting business and the movement of dangerous goods throughout the supply chain, Labelmaster has launched “Supply Chain Moves,” a bi-weekly report linking the latest technology news to dangerous goods compliance.

Let’s examine the recent supply chain technology and industry news.


  • How New Tech is Transforming the Retail Supply Chain: While e-commerce sales surged, a significant amount of money was wasted due to inefficient processes, damaged items, returns and more. However, the right technology can help your business navigate these challenges successfully.


Technology & Dangerous Goods Compliance

The COVID-19 pandemic led to a surge in e-commerce sales. It has also brought with it an increase in returns. In fact, online holiday returns were projected to hit $70.5 billion – a 73% increase from the previous five-year average.

As Matt Baker notes in a recent RE Journal article, e-commerce returns are more than double those of brick-and-mortar retailers, and many online stores are willing to eat the additional shipping costs to provide a level of convenience to their customers in order to gain a competitive advantage over the competition. He states, “Online sellers that provide the easiest and most efficient return process will perform the best. They will still provide the convenience of return that retains customers, but do so in a manner that protects their bottom line.”

The returns management process can be especially challenging when goods are hazmat. According to Labelmaster’s Brian Beetz, “Not only are more products being purchased and returned online, more of them are electronics and technology items that contain hazardous components, including lithium batteries.”

Every dangerous goods (DG) shipment carries the risk of being frustrated by compliance gaps – errors in labeling, packaging and/or documentation. Shippers are responsible for getting those details right, which is why a delayed or confiscated shipments can deal a huge blow to an operation’s profitability. Return shipments of DG are subject to the exact same regulations as outbound shipments, which means they can be frustrated by the exact same errors. But with returns, the customer is the shipper, so they’re responsible for shipping those items back to you compliantly.

In short, frustrated return shipments can hurt both your bottom line and your customer loyalty, so you need to make it super-easy for your customers to compliantly return dangerous goods items to you. The best way to make sure your customers can compliantly return lithium battery purchases is to have a comprehensive, well-defined returns management process in place.

To learn more about setting up an effective returns management process, check out The Quick E-commerce Guide to Compliant Dangerous Goods Returns or speak with an expert.

To learn more about dangerous goods software or how to establish a safer, more compliant supply chain, visit

Have questions about dangerous goods transport? Call the Labelmaster Regulatory Hotline at 1.800.621.5808.

DGIS Challenge: You can make more money shipping hazmat. We'll prove it.

As the industry’s most robust, flexible, and advanced hazmat shipping software, Labelmaster’s DGIS can actually help your operation make more money. DGIS validates shipments and prepares DG declarations so quickly, you can handle more shipments every hour. And more shipments mean more revenue.

Try your own numbers in our calculator to see the added revenue DGIS can generate for you.

Labelmaster Software Partners