Organizations that are successful over the long term generally have one thing in common—they solve problems before they become problems. We see this in the supply chain every day. Disruptions happen. Companies that are prepared to handle those disruptions come out ahead of those that aren’t prepared—and the difference usually comes down to planning for…
The quick e-commerce guide to compliant Dangerous Goods returns
There has never been a bigger holiday season for e-commerce. And that means this will also be the biggest holiday season ever for e-commerce returns. Here are the startling stats: In Q3 2020, consumers spent nearly $200 billion online with U.S. retailers, up 37.1% from the same quarter in 2019. 1 in 4 e-commerce purchases…
A 6-step recipe for successful lithium battery reverse logistics
Among the many complications of our new e-commerce world, reverse logistics may be the most headache-inducing. In a recent Reverse Logistics article, I wrote that, “products bought at brick-and-mortar stores are returned around 9% of the time, while the return rate for online purchases is nearly three time higher.” Most of those millions of returns…